As reported on washinton post dated February 18, 2007, Sheri Annis of Chevy Chase arrived at the Hertz counter in the Los Angeles airport with luggage and a tired toddler, expecting that, as in the past, a Hertz employee would help her install the child safety seat she'd reserved along with a car. But the policy has changed, she was told, and assistance is neither available nor allowed.
She was handed the seat
"A kind employee said he would try to help me," Annis says. "When another employe...